FAQ
GENERAL QUESTION – ABOUT PAYMENT
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept PayPal, Bank Transfer and Western Union as payment method.
Q: DO YOU ACCEPT MASTER CARD/CREDIT CARD?
A: Yes, you can choose PayPal payment and using your Master Card/Credit Card.
Q: WHAT IS THE CURRENCY ON YOUR WEBSITE?
A: It is US dollar (USD).
Q: CAN I PAY WITH CAD / AUD?
A: Yes, you can choose PayPal payment, and on final payment page it can be converted to CAD/AUD.
GENERAL QUESTION – ABOUT AFTER SALES SERVICE
Q: WHAT IS YOUR PARTS WARRANTY TIME
A: The Warranty Time is 2 years or 1500hours
HOW TO APPLY YOUR WARRANTY?
A: Should you have any warranty issue, please send email to derrick@fl-oart.com or contact your sales representative directly, we will instruct you how to apply warranty.
GENERAL QUESTION – ABOUT SHIPPING
Q: WHICH SHIPPING METHOD DO YOU USE TO SHIP TO USA?
A: We use the fast shipping offce like the DHL,FedEx,UPS,USPS
Q: HOW LONG DOES IT TAKE FOR DELIVERY TO SINGAPORE/USA/UK ETC.?
A:The usually delivery time is 5-7 working days.
Q: IS IT FREE SHIPPING ON YOUR WEBSITE?
A: Yes, our listed price is for free shipping. For faster delivery and efficient service locally, welcome check with our worldwide dealers for product availability and shipping if you are in these listed countries.
GENERAL QUESTION – ABOUT CUSTOMS TAXES
Q: DO I HAVE TO PAY ANY ADDITIONAL FEES OR CUSTOMS TAXES？
A: Normally we will make lower invoice value to help customers save/avoid taxes. However, for some countries which have strict taxes rules, we suggest:
1) If you are from UK, please contact our UK dealer for worry-free service.
2) For other countries, please guide us with the appropriate value or value limit for your country through online chat or send email to info@yoeleobike.com.
Q: HOW MUCH TAXES WILL I NEED TO PAY?
A: Actually the taxes amount percentage varies for different countries, so you can find some info about it locally, also we will check with our customers from the same region as yours to get some related info.
GENERAL QUESTION – ABOUT PARTS
Q: WHAT IS YOURS PARTS THE ORGINAL OR THE AFTERMARLET ?
A:Our parts is the aftermarket parts
Q: HOW TO DOUBLE CHECK THE PARTS MEASUREMENT
A:You can depen on the excavator modle series number ,if you can't not sure ,can send me your parts pictures with the measurements and we will double check and reply you in 24hours .the email address: derrick@fl-part.com
Q: IF WE CAN'T FIND THE PARTS ON YOUR ONLIN STORE ,WHAT SHOULD I DO.
A:The parts are linting everyday .if you can't find the part you are looking for ,please send me the message ,and we will listing the new parts and send you the item link .